SHIPPING OPTIONS 

  • Germany: 5 € DHL/ POST (7-8 working days)

  • Europe: 14 € DHL/ POST  (7-8 working days)

  • Outside Europe: 21 € DHL/ POST (7-8 working days)

  • Free Shipping Worldwide - Minimum spend of: 150 €

        

SHIPPING FOR BESPOKE ITEMS GERMANY

  • Europe, Outside Europe: DHL, POST (1-3 working weeks)

PLEASE NOTE:

  • When returning goods, please use the enclosed returns note and send to the following address only:


LITOLFF GmbH
c/o Lorenz

Head Office
Thürmchenswall 49
50668 Cologne

Germany

ON REQUEST

  • We can make initials, name or phrase on the products of your choice.

  • The colour of the letters is in the color of the product.

  • The letters can be in 1.handwriting or 2.print type.

  • Please write it always as in the example: Philip- 1. or PHILIP- 2. (1.handwriting or 2.print type )

  • Please take care when entering your personalisation as it will be embroided exactly as you enter it, including any capitalisation (e.g. Philip, philip, PHILIP).

Need some help? Please contact us:

  • export.litolff(at)icloud.com

  • 0049 (0) 163 2401906

  • 0049 (0) 221 2005420

Monday to Saturday 11am - 19pm

PACKAGING

  • Orders are packed in our signature LITOLFF box with a LITOLFF badge on top or in a LITOLFF cotton bag.

GIFT CARD

  • Select a plain LITOLFF complement card or a peronal gift message that can be printed on a LITOLFF complement card.

  • Please write a peronal gift message, in the notes field, at the end of placing your order.

GIFT/INVOICE an invoice where the price is not shown

  • An order can be considered as a "gift".

  • Please make a note, in the notes field, at the end of placing an order, if you wish the gift invoice in the package that is sent to the gift recipient.

PREORDER:

  • ​All goods which are marked with preorder are available with a delivery time of 8-12 week- after placing the order.

SHIPPING WORLDWIDE

  • Afghanistan            21 € (7-8 working days delivery)

  • Egypt                      21 € (7-8 working days delivery)

  • Albania                   14 € (7-8 working days delivery)

  • Algeria                    21 € (7-8 working days delivery)

  • Andorra                  14 € (7-8 working days delivery)

  • Angola                     21 € (7-8 working days delivery)

  • Antigua and Barbuda 21 € (7-8 working days delivery)

  • Equatorial Guinea  21 € (7-8 working days delivery)

  • Argentina                21 € (7-8 working days delivery)

  • Ethiopia                   21 € (7-8 working days delivery)

  • Australia                  21 € (7-8 working days delivery)

  • Bahamas                  21 € (7-8 working days delivery)

  • Bahrain                     21 € (7-8 working days delivery)

  • Bangladesh             21 € (7-8 working days delivery)

  • Barbados                 21 € (7-8 working days delivery)

  • Belgium                    14 € (7-8 working days delivery)

  • Belize                         21 € (7-8 working days delivery)

  • Benin                         21 € (7-8 working days delivery)

  • Bhutan                      21 € (7-8 working days delivery)

  • Burma                       21 € (7-8 working days delivery)

  • Bolivia                       21 € (7-8 working days delivery)

  • Botswana                 21 € (7-8 working days delivery)

  • Germany                  5 € (7-8 working days delivery)

  • Brazil                         21 € (7-8 working days delivery)

  • Brunei                       21 € (7-8 working days delivery)

  • Bulgaria                    14 € (7-8 working days delivery)

  • Burkina Faso            21 € (7-8 working days delivery)

  • Burundi                     21 € (7-8 working days delivery)

  • Canada                      21 € (7-8 working days delivery)

  • Chile                          21 € (7-8 working days delivery)

  • China                         21 € (7-8 working days delivery)

  • Costa Rica               21 € (7-8 working days delivery)

  • Denmark                  14 € (7-8 working days delivery)

  • Djibouti                     21 € (7-8 working days delivery)

  • Dominica                  21 € (7-8 working days delivery)

  • Dominican Republic 21 € (7-8 working days delivery)

  • Ecuador                    21 € (7-8 working days delivery)

  • El Salvador               21 € (7-8 working days delivery)

  • Ivory Coast               21 € (7-8 working days delivery)

  • Fiji                              21 € (7-8 working days delivery)

  • Finland                      14 € (7-8 working days delivery)

  • France                       14 € (7-8 working days delivery)

  • Gabon                       21 € (7-8 working days delivery)

  • Gambia                      21 € (7-8 working days delivery)

  • Ghana                        21 € (7-8 working days delivery)

  • Grenada                    21 € (7-8 working days delivery)

  • Greece                       14 € (7-8 working days delivery)

  • Great Britain & Northern Ireland. 14 € (7-8 working days delivery)

  • Guatemala                21 € (7-8 working days delivery)

  • Guiana                       21 € (7-8 working days delivery)

  • Guinea                       21 € (7-8 working days delivery)

  • Guinea-Bissau           21 € (7-8 working days delivery)

  • Haiti                           21 € (7-8 working days delivery)

  • Honduras                   21 € (7-8 working days delivery)

  • India                           21 € (7-8 working days delivery)

  • Indonesia                   21 € (7-8 working days delivery)

  • Iraq                             21 € (7-8 working days delivery)

  • Iran                             21 € (7-8 working days delivery)

  • Ireland                       14 € (7-8 working days delivery)

  • Iceland                       21 € (7-8 working days delivery)

  • Israel                          21 € (7-8 working days delivery)

  • Italy                            14 € (7-8 working days delivery)

  • jamaica                      21 € (7-8 working days delivery)

  • Japan                         21 € (7-8 working days delivery)

  • Yemen (Arab.Republik) 21 € (7-8 working days delivery)

  • Yemen (Dem.Volksrep.) 21 € (7-8 working days delivery)

  • Jordan                       21 € (7-8 working days delivery)

  • Yugoslavia                14 € (7-8 working days delivery)

  • Cambodia                 21 € (7-8 working days delivery)

  • Cameroon                 21 € (7-8 working days delivery)

  • Cape Verde               21 € (7-8 working days delivery)

  • Kenya                        21 € (7-8 working days delivery)

  • kiribati                       21 € (7-8 working days delivery)

  • Colombia                  21 € (7-8 working days delivery)

  • Comoros                   21 € (7-8 working days delivery)

  • Congo                       21 € (7-8 working days delivery)

  • Korea North             21 € (7-8 working days delivery)

  • South Korea             21 € (7-8 working days delivery)

  • Cuba                          21 € (7-8 working days delivery)

  • Kuwait                       21 € (7-8 working days delivery)

  • Laos                           21 € (7-8 working days delivery)

  • Lesotho                    21 € (7-8 working days delivery)

  • Lebanon                   21 € (7-8 working days delivery)

  • Liberia                       21 € (7-8 working days delivery)

  • Libya                          21 € (7-8 working days delivery)

  • Liechtenstein           14 € (7-8 working days delivery)

  • Luxembourg            14 € (7-8 working days delivery)

  • Madagascar             21 € (7-8 working days delivery)

  • Malawi                       21 € (7-8 working days delivery)

  • Malaysia                    21 € (7-8 working days delivery)

  • Maldives                    21 € (7-8 working days delivery)

  • Mali                            21 € (7-8 working days delivery)

  • Malta                          14 € (7-8 working days delivery)

  • Morocco                    21 € (7-8 working days delivery)

  • Mauritania                 21 € (7-8 working days delivery)

  • Mauritius                    21 € (7-8 working days delivery)

  • Mexico                       21 € (7-8 working days delivery)

  • Mocambique             21 € (7-8 working days delivery)

  • Monaco                     21 € (7-8 working days delivery)

  • Mongolia                   21 € (7-8 working days delivery)

  • Nauru                        21 € (7-8 working days delivery)

  • Nepal                         21 € (7-8 working days delivery)

  • New Zealand            21 € (7-8 working days delivery)

  • Nicaragua                 21 € (7-8 working days delivery)

  • Netherlands             14 € (7-8 working days delivery)

  • Niger                          21 € (7-8 working days delivery)

  • Nigeria                       21 € (7-8 working days delivery)

  • Norway                      14 € (7-8 working days delivery)

  • Oman                         21 € (7-8 working days delivery)

  • Austria                      14 € (7-8 working days delivery)

  • Pakistan                    21 € (7-8 working days delivery)

  • Panama                     21 € (7-8 working days delivery)

  • Papua New Guinea 21 € (7-8 working days delivery)

  • Paraguay                  21 € (7-8 working days delivery)

  • Peru                           21 € (7-8 working days delivery)

  • Philippines               21 € (7-8 working days delivery)

  • Poland                       14 € (7-8 working days delivery)

  • Portugal                    14 € (7-8 working days delivery)

  • Quatarrh                  21 € (7-8 working days delivery)

  • Russia                       21 € (7-8 working days delivery)

  • Rwanda                     21 € (7-8 working days delivery)

  • Romania                  14 € (7-8 working days delivery)

  • Saint Christopher & Nevis  21 € (7-8 working days delivery)

  • Saint Lucia               21 € (7-8 working days delivery)

  • Saint Vincent           21 € (7-8 working days delivery)

  • Solomon Islands    21 € (7-8 working days delivery)

  • Zambia                      21 € (7-8 working days delivery)

  • San Marino              14 € (7-8 working days delivery)

  • Sao Tome & Principe 21 € (7-8 working days delivery)

  • Saudi Arabia            21 € (7-8 working days delivery)

  • Sweden                     21 € (7-8 working days delivery)

  • Switzerland              21 € (7-8 working days delivery)

  • Senegal                     21 € (7-8 working days delivery)

  • Seychelles                21 € (7-8 working days delivery)

  • Sierra Leone             21 € (7-8 working days delivery)

  • Singapore                 21 € (7-8 working days delivery)

  • Somalia                     21 € (7-8 working days delivery)

  • Spain                         14 € (7-8 working days delivery)

  • Sri Lanka                  21 € (7-8 working days delivery)

  • South Africa              21 € (7-8 working days delivery)

  • Sudan                        21 € (7-8 working days delivery)

  • Surinam                    21 € (7-8 working days delivery)

  • Swaziland                 21 € (7-8 working days delivery)

  • Syria                           21 € (7-8 working days delivery)

  • Taiwan                       21 € (7-8 working days delivery)

  • Tanzania                  21 € (7-8 working days delivery)

  • Thailand                    21 € (7-8 working days delivery)

  • Togo                          21 € (7-8 working days delivery)

  • Tonga                        21 € (7-8 working days delivery)

  • Trinidad & Tobago     21 € (7-8 working days delivery)

  • Chad                         21 € (7-8 working days delivery)

  • Czechoslovakia       14 € (7-8 working days delivery)

  • Tunisia                      21 € (7-8 working days delivery)

  • Turkey                       21 € (7-8 working days delivery)

  • Tuvalu                       21 € (7-8 working days delivery)

  • Uganda                     21 € (7-8 working days delivery)

  • Hungary                    14 € (7-8 working days delivery)

  • Uruguay                    21 € (7-8 working days delivery)

  • United States           21 € (7-8 working days delivery)

  • Vanuatu                    21 € (7-8 working days delivery)

  • Vatican City             14 € (7-8 working days delivery)

  • Venezuela                 21 € (7-8 working days delivery)

  • Society. Arab Emirates  21 € (7-8 working days delivery)

  • Vietnam                    21 € (7-8 working days delivery)

  • Wester Sahara         21 € (7-8 working days delivery)

  • Wallis and Futuna    21 € (7-8 working days delivery)

  • Yemen                      21 € (7-8 working days delivery)

  • Zambia                      21 € (7-8 working days delivery)

  • Zimbabwe                 21 € (7-8 working days delivery)

 

SHIPPING TAX AND DUTY FEES

  • Please be aware of customs and duty fees the customer will be liable to pay in any destination outside of the EU. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances. Please also note that our LITOLFF store or LITOLFF Office will not be able to help with any orders placed online. If you have any other delivery questions please contact us at: export.litolff(at)icloud.com

UNWANTED ITEMS 

Returns Information 

Return & Exchange Policy 

LITOLFF store online purchases: If you are not 100% satisfied with your purchase you can return your goods, provided we get them back within 14 days and in perfect original saleable condition, in the original packaging, with all tags attached. 

 

Online purchases only: If you are a customer in the EU, Norway, Liechtenstein or Iceland, you have additional statutory rights to cancel online orders from when you made the order up to 14 days after you receive the goods. If you wish to cancel before delivery of your items, email us at export.litolff@icloud.com, or complete a cancellation form [link] via email or post. If you wish to cancel after receiving the items, return them to us within 

14 days of receipt in perfect sateable condition, in the original packaging and with all tags attached. For items LITOLFF store online, please fill out the returns form included with your order. If you did not receive a returns form, please contact us via email. Our returns address is 

LITOLFF GmbH, c/o Lorenz Thürmchenswall 49, 50668 Cologne, Germany.

Customers are responsible for return shipping charges for unwanted items. For your protection, please be sure to return your goods via recorded or registered post. 

 

EXCEPTIONS 

 

We cannot accept any returns on for hygiene reasons, except where faulty or not as described (see below). 

 

EXCHANGES 

 

We cannot hold stock for exchanges. In order to exchange your item you should return the original purchase in accordance with this policy and then submit a new order online or purchase a new item in store. 

 

PAYMENT OF REFUNDS 

 

Refunds in relation to online purchases will be made to you as soon as possible via the original payment method and in any event within 14 days of our receipt of returned items. 

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition. 

 

For returns queries, please contact us at export.litolff(at)icloud.com.

 

FAULTY ITEMS 

 

If your items are faulty or not as described, you are entitled to return them to us within 14 days of receipt for exchange or a refund. If you are returning the items after 14 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods which are faulty or not as described.

Last updated 01/010/2019 

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LITOLFF

Ewelina & Philip Lorenz

Head Office 

Thürmchenswall 49

50668 Cologne

+49 (0) 221.139.982.30

Germany

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